As the Director & Owner of Crawfords Property Restoration & Carpet Cleaning Ltd or PRC Ltd as we like to call it; based in Weston Super Mare and covering all surrounding local towns from Bridgewater to Portishead and Bristol I am reminded that this year is my 20th year Carpet Cleaning in March, plus my 60th Birthday in May, “where have the years gone?”.
Having left the Royal Air Force in January 2002 after 23 Years in ground engineering I looked for something to do for a few years maybe 10 at most. My long time friend in the RAF was Carpet cleaning in Peterborough and having visited him I decided to go for it but find a different system. This later led to our truck mounted system being designed, the benefits of a career in engineering!
I did take on a Franchise which served its purpose before becoming a Sole Trader and establishing Crawfords Carpet cleaning through to 2009 where I changed to being Crawfords Property Restoration & Cleaning Ltd.
The reason for this was a high rise in property Flood Restorations we were carrying out each year from Gloucester Floodings to Somerset Levels we covered the lot working for Insurance Companies, private home owners to Charities wanting help and advice we helped as best we could day and night.
As we have diverse services, we try to keep potential clients and homeowners up to date with the past projects we have completed:
Thanks to our truck’s unique design and build, heat is only a switch away from being instant so we are not held back due to no electricity/water in properties.
Wherever you are in Somerset, we can help with any kind of property that’s connected to the national grid .. or not!
The video below has over 24,000 views on our YouTube channel.
Over the last 20 years training and listening to more knowledgeable people in the industry, from Prochem products, National Carpet Cleaning Association (NCCA), Texatherm in Weston Super Mare and One Stop Bristol have been amazing and continue to be going forward.
Each has contributed along the way with helping to secure larger contracts or regular work with hotels like The Marriott Group in Bristol and Twickenham for carpets, hard floor cleaning & sealing to local sea front hotels, various estate agents up and down the coast have all benefitted from our services.
We have remained as Carpet cleaning Professionals from day one and are privileged to have some very happy and regular clients who have used us for friends, family and businesses over the years; clients have become friends and families become new client’s.
Sadly though early day clients are not around any more but their sons, daughters and grand children are around and continue using us so I feel lucky and humbled to off known such loving and interesting people through the generations; amazing people. It’s just surreal to be cleaning the bedroom of a newly born child or for an expectant mother in the morning to be cleaning the same size room for someone who is in their 90s or even 100 + in the afternoon, both clients wanting the very best Carpet cleaning can offer, I love it.
My hardest learning area has been the communication changes from starting to present day has changed so much; growing up in the era of queuing to use a phone box some 5 streets away, getting wet through waiting
These days I am forced to live with a mobile phone by my side, checking emails, messages, Texts, Whatsapp, Twitter, Facebook, Which? and Checkatrade apps through the day has changed, and will no doubt change more.
This ensures no time is wasted on booking clients in or advising people on the level of cleaning they can expect to achieve. I started and a majority of payments were by cheque, now its more card payments when internet or signal allows.
“My Carpets are Cream in places so how much is it to clean them” !! a question I have been asked so many many times.
Not saying how big the room is, the type of carpet fibres like wool or Polypropylene, not I’m in Bristol or any useful information that might help me give a reluctant quote over the phone as sadly the colour is not giving much detail away for a quote 😉
Speak to me direct on 07815 814128 for all domestic, office, commercial, landlord and estate agency property cleaning needs.
Managing Clients expectations has been my biggest challenge to date which is helped by an honest opinion on how clean the carpets or upholstery can be expected to achieve, this allows the client to decide whether to clean or replace the carpets.
I feel an amazing job satisfaction every day but I’m looking to the next 5 years and moving on to pastures new so do I sell or invest in a trainee, that is the question… we shall see.
We feel so proud to be accedited by Which? as a Trusted Trader, and as we hear from our customers, the trust and confidence that this instills through to our clients is heartwarming.
From Hoarders Cleaning to whole property Extreme Clean for end of tenancy, we offer various property cleaning services for Landlords in the South West area, from our base in Worle, to Weston-super-Mare, Worle, Banwell, Berrow, Brean, Uphill Brent Knoll Eastertown Edithmead Lympsham Shipham and the M5 corridor to Bristol and down to Taunton and beyond.